Achievements,
P382
Budget,
C14,
C896
Budget, funding model for client services,
C969
Business continuity planning guide,
P97
Clients
Application support, evaluation by government,
P278–80
Billing procedures, changes,
C969–70
Bills, unpaid,
C970–71
Government networks, improvements, capital funding,
C992–93
New,
C145
Responsiveness to,
P276
Risk assessment, capital funding,
C992
Security, data, service outsourced,
P534–36
Security, systems and data,
P381
Security policies, procedures, reports,
P381,
P383
Service agreements,
P97,
P237–38
Service delivery, satisfaction measurements and surveys,
P278–81
Surveys,
C896
Computer security contract, costs
Computers, mainframe, secure location,
C145
Consolidation
See also Information technology, government – Consolidation
Consultation, private sector,
C13–14
Contract, Common Sense Consulting Ltd.
Contracts
Corporate projects, dedicated annual funding pools,
C19
Costs, reduction,
C993
Customer service,
P275–76
Customer service surveys,
P277
Disaster recovery,
P381
Essential services,
C16
Estimates (2007-8, November 2007), supplementary,
C3
Estimates (2007-8, March 2008), supplementary,
C10–12
Estimates (2008-9), main,
C13–20,
C81
Estimates (2009-10), main,
C142–46
Estimates (2010-11, November 2010), supplementary,
C969–74
Estimates (2010-11), main,
C895–97
Estimates (2011-12), main,
C992–99,
C1051–52
Financial management, over-expenditure,
P533–34,
P536
Financial reports, accuracy and completeness,
P533–34
Green information technology initiative,
C143–44
Human resource plan,
P237,
P384
Information technology
Mandate,
490,
P382,
P533–34
Monitoring, public service email,
C16
National recognition,
3390
Network upgrades,
4688
Payroll data, accuracy, review,
P96
Payroll processing, irregularities,
P24
Provincial Auditor recommendations,
P275
Provincial Auditor's reports
(2007) v.3, ch.14,
P96–98
(2008) v.3, ch.12,
P236–38
(2008) v.3, ch.12, recommendations,
P238
(2009) v.1, ch.7,
P275–81
(2009) v.1, ch.7, recommendations,
P279–81
(2009) v.3, ch.12,
P381–84
(2010) v.2, ch.13,
P533–36
Quality assurance processes,
P96
Request for quotation, government network and data centre vendors,
P382–83
Security,
C18
Service agreements
See Clients
above
Service delivery,
C14,
C19
Services outsourced,
C897,
P534–36
Staff, decrease,
C896
Staff, full-time equivalents,
C14–16
Strategic plan, development,
P276
Student hiring programs, Aboriginals,
C17,
C20
Video surveillance,
P382
Vision,
C992